Terms of Service

Last updated: February 2025

1. Agreement to Terms

By accessing or using the services provided by Claws.ae ("we", "our", or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our services.

Claws.ae is a managed AI deployment service operating from Dubai, United Arab Emirates. These terms are governed by the laws of the United Arab Emirates.

2. Services

Claws.ae provides the following services:

  • AI Employee Deployment: Installation, configuration, and security hardening of AI employee software on client infrastructure
  • Integration Setup: Configuration of communication channels (WhatsApp, email, Slack, Teams, etc.) and business tool integrations
  • Managed Care Plans: Ongoing monitoring, maintenance, updates, and technical support for deployed AI employee instances
  • Consulting: Assessment and advisory services related to AI employee deployment

3. Client Obligations

By engaging our services, you agree to:

  • Provide accurate and complete information about your business requirements and technical infrastructure
  • Ensure you have the legal right and authority to deploy AI assistant software within your organization
  • Maintain appropriate access credentials and security practices for your deployed systems
  • Comply with all applicable UAE laws and regulations regarding AI usage, data protection, and electronic communications
  • Obtain necessary consent from individuals whose data may be processed by your AI employee deployment
  • Not use the deployed services for any unlawful, fraudulent, or harmful purposes

4. Pricing and Payment

All prices are quoted in United Arab Emirates Dirhams (AED) unless otherwise specified. Payment terms are as follows:

  • Implementation fees: Due in full prior to deployment commencement
  • Care plan subscriptions: Billed monthly in advance via the agreed payment method
  • Additional services: Billed upon completion or as agreed in writing

Payments are processed securely through our payment provider. We do not store credit card information on our servers.

5. Cancellation and Refunds

  • Implementation services: Once deployment has commenced, implementation fees are non-refundable. If we are unable to complete deployment due to issues on our end, a full refund will be provided.
  • Care plans: May be cancelled with 30 days written notice. No refunds for partial months. Annual commitments may have early termination fees as specified in the service agreement.
  • Consultations: Free consultations may be rescheduled or cancelled at any time. No-shows may result in reduced scheduling priority.

6. Intellectual Property

The AI employee software deployed by Claws.ae utilizes open-source components licensed under their respective open-source licenses. Claws.ae does not claim ownership of the underlying open-source software.

Custom configurations, scripts, and deployment procedures developed by Claws.ae remain our intellectual property but are licensed to the client for use with their deployment.

All client data, business content, and materials remain the exclusive property of the client.

7. Data and Privacy

Our handling of personal data is described in our Privacy Policy. Key principles:

  • Client data processed by deployed AI employee instances remains on the client's infrastructure
  • We access client systems only as necessary to provide our services and with explicit authorization
  • We comply with UAE PDPL and applicable data protection regulations

8. Service Level and Availability

For clients on managed Care plans:

  • Standard: Support during UAE business hours (Sun–Thu, 9AM–6PM GST) via WhatsApp and email
  • Plus: Extended support hours with priority response times
  • Enterprise: Custom SLA with defined response and resolution times as specified in the service agreement

AI employee uptime depends on the client's infrastructure. We are responsible for the software configuration and maintenance, not the underlying hardware or network availability.

9. Limitation of Liability

To the maximum extent permitted by UAE law:

  • Claws.ae shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services
  • Our total liability for any claim shall not exceed the total fees paid by the client in the 12 months preceding the claim
  • We are not liable for actions taken by AI assistants deployed on client infrastructure, including responses generated, decisions made, or communications sent
  • Clients are responsible for reviewing and supervising AI assistant outputs in accordance with their business requirements

10. Disclaimer of Warranties

While we strive to provide reliable, high-quality services, our AI employee software and related technologies are provided on an "as-is" basis. We do not warrant that:

  • AI assistant responses will be 100% accurate, complete, or appropriate in all circumstances
  • The service will be uninterrupted or error-free
  • The system will meet all specific business requirements without ongoing tuning and adjustment

11. Governing Law and Disputes

These terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these terms or our services shall be resolved through:

  1. Good faith negotiation between the parties
  2. Mediation in Dubai, UAE
  3. If unresolved, binding arbitration in accordance with the rules of the Dubai International Arbitration Centre (DIAC)

12. Changes to These Terms

We reserve the right to modify these terms at any time. Material changes will be communicated to active clients via email or WhatsApp at least 30 days before taking effect. Continued use of our services after changes take effect constitutes acceptance of the modified terms.

13. Contact

For questions about these Terms of Service:

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