Privacy Policy

Last updated: February 2025

1. Introduction

Claws.ae ("we", "our", or "us") is a managed AI deployment service based in Dubai, United Arab Emirates. We are committed to protecting your privacy and handling your personal data in accordance with the UAE Personal Data Protection Law (PDPL) and applicable international data protection regulations.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (claws.ae) or use our services.

2. Information We Collect

Information you provide directly:

  • Name, email address, and phone number when you book a consultation or contact us
  • Business name and industry information
  • Payment information processed through our payment provider
  • Communication records via WhatsApp, email, or phone

Information collected automatically:

  • IP address and approximate location
  • Browser type and device information
  • Pages visited and time spent on our website
  • Referral source and search terms

3. How We Use Your Information

  • To provide and deliver our AI employee deployment and managed care services
  • To communicate with you about your consultation, deployment, or support requests
  • To process payments and maintain billing records
  • To improve our website and services
  • To comply with legal obligations under UAE law
  • To send service-related communications (not marketing, unless you opt in)

4. Data Storage and Security

Your personal data is stored securely within the United Arab Emirates. We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits.

Client deployment data: AI employee instances we deploy for clients are self-hosted on the client's own infrastructure. We do not store, access, or retain client business data processed by their AI employee deployment unless explicitly authorized for support purposes.

5. Data Sharing

We do not sell your personal data. We may share your information with:

  • Service providers: Payment processors, communication platforms, and other tools necessary to deliver our services
  • Legal authorities: When required by UAE law or valid legal process
  • Business transfers: In connection with a merger, acquisition, or sale of assets

6. Cookies and Tracking

Our website uses essential cookies for site functionality. We may use analytics tools to understand website usage patterns. You can control cookie preferences through your browser settings.

We use Google Ads and LinkedIn conversion tracking to measure advertising effectiveness. These services may place cookies on your device.

7. Your Rights

Under the UAE PDPL, you have the right to:

  • Access your personal data we hold
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Withdraw consent for data processing
  • Object to certain types of processing
  • Request data portability

To exercise these rights, contact us at [email protected].

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Consultation records are retained for 2 years. Financial records are retained as required by UAE commercial law.

9. Children's Privacy

Our services are designed for businesses and are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.

11. Contact Us

For questions about this Privacy Policy or our data practices:

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